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Customer Satisfaction is Worthless, Customer Loyalty is Priceless, 2nd Edition: How to Make Them Love You, Keep Coming Back, and Tell Everyone They Know
Mobile Device Data Entry Error in Emergency Operations Centers: How cognitive, environmental and workload stressors affect human error in fully activated emergency operations centers
First Chord Progressions for Guitar: Learn the most important chord sequences for songwriting and playing guitar (Guitar Chord Progressions)
An Empirical Study of the Social Correlates of Job Satisfaction among Plant Science Graduates of a Mid-Western University: A Test of Victor H. Vroom's (1964) Expectancy Theory